Effective Date: 1st Feb 2025
Last Updated: 1st Feb 2025

Welcome to Al Rawi Travel & Tourism L.L.C. By accessing and using www.alrawitravels.com, you agree to the following terms and conditions. These terms govern all bookings, purchases, and use of our website and services. If you do not agree with any of these terms, please do not use our services.

1. Definitions

  • “Company” / “We” / “Our” / “Us” – refers to Al Rawi Travel and Tourism L.L.C.
  • “Customer” / “You” – refers to any person using our website, booking services, or making a purchase.
  • “Service” – refers to tour packages, visa services, hotel bookings, transport, and other travel-related offerings.

2. Scope of Services

Al Rawi Travel & Tourism L.L.C offers:
✅ Umrah Packages
✅ City Tours (Dubai, Abu Dhabi, etc.)
✅ Desert Safaris & Attractions
✅ Hotel & Accommodation Services
✅ Visa Assistance & Flight Bookings

All bookings are subject to availability and may be modified or canceled as per our policies.

3. Booking & Payment Policy

  • All bookings must be made through our website or authorized agents.
  • A minimum deposit or full payment is required at the time of booking.
  • Payment methods include credit/debit cards, bank transfers, and online payment gateways.
  • Prices are quoted in AED (United Arab Emirates Dirham) unless otherwise stated.
  • The final confirmation is issued only after full payment has been received.

3.1 Payment Security

We use secure third-party payment gateways (e.g., Stripe, PayPal) and do not store credit card details.

4. Cancellation & Refund Policy

4.1 Tour & Umrah Packages

  • Cancellation before 10 days of departure: 100% refund (excluding processing fees).
  • Cancellation 5 days before departure: 50% refund.
  • Cancellation less than 5 days before departure: No refund.

4.2 Hotel & Flight Bookings

  • Subject to the policies of individual airlines and hotel partners.
  • Any modifications or cancellations will incur applicable fees.

4.3 Visa Services

  • Visa processing fees are non-refundable, even if the application is rejected.
  • Customers must ensure they meet visa requirements before applying.

4.4 No Show Policy

No refund will be issued if a traveler does not arrive at the scheduled time for a tour or service.

5. Travel Documents & Visa Requirements

  • Customers are responsible for carrying valid passports, visas, and other necessary travel documents.
  • Al Rawi Travel & Tourism L.L.C is not responsible for denied boarding, visa rejections, or immigration issues.
  • It is the traveler’s responsibility to comply with all UAE and international travel regulations.

6. Travel Insurance

We strongly recommend purchasing travel insurance to cover the following:
✅ Trip cancellations
✅ Medical emergencies
✅ Baggage loss
✅ Other unforeseen incidents

Al Rawi Travel and Tourism L.L.C is not liable for any medical, financial, or travel-related emergencies encountered during trips.

7. Changes to Itinerary

  • Al Rawi Travel and Tourism L.L.C reserves the right to modify, reschedule, or cancel tours due to:
    • Weather conditions
    • Government restrictions
    • Flight changes
    • Unforeseen circumstances
  • In case of cancellation by us, a full refund or alternative options will be provided.

8. Liability & Disclaimer

  • Al Rawi Travel and Tourism L.L.C is an intermediary between customers and third-party service providers (hotels, airlines, transport, etc.).
  • We are not liable for any loss, injury, accident, delay, or damages caused by third-party providers.
  • Customers must follow local laws and regulations during their trips.
  • We do not guarantee uninterrupted access to our website due to technical issues.

9. Code of Conduct

  • Customers must respect local culture and traditions in destinations like Saudi Arabia and the UAE.
  • Any illegal activities or violations may result in the cancellation of services without a refund.
  • Abusive or inappropriate behavior toward our staff or service providers will not be tolerated.

10. Intellectual Property Rights

  • All website content, including logos, images, text, and graphics, is the property of Al Rawi Travel and Tourism L.L.C.
  • Copying, modifying, or distributing our content without permission is strictly prohibited.

11. Privacy Policy & Data Protection

  • We collect and process customer data only for booking and service purposes.
  • Personal information is kept confidential and is not sold to third parties.
  • Please refer to our Privacy Policy for more details.

12. Dispute Resolution & Governing Law

  • Any disputes will be resolved amicably through customer support.
  • If unresolved, disputes will be subject to UAE laws and jurisdiction.

13. Updates to Terms & Conditions

We may update these terms from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.

14. Contact Us

For inquiries or concerns, contact us:

📍 Al Rawi Travel and Tourism L.L.C
📧 info@alrawitravels.com
📞 +971 56 440 6056
🌐 www.alrawitravels.com