Effective Date: 01 Feb 2025
Last Updated: 01 Feb 2025

Welcome to Al Rawi Travels L.L.C (www.alrawitravels.com). Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, book travel services, and interact with us.

1. Information We Collect

1.1 Personal Information

When you book a tour, purchase a package, or contact us, we may collect the following details:

  • Full name
  • Email address
  • Phone number
  • Passport details (if required for visa services)
  • Billing and payment information
  • Special requests (dietary restrictions, accessibility needs, etc.)

1.2 Payment Information

  • We do not store or process credit card details directly.
  • Payments are securely handled by third-party payment gateways (e.g., Stripe, PayPal, WooCommerce Payment Methods), which comply with PCI DSS (Payment Card Industry Data Security Standard).
  • Your payment details are encrypted and processed securely.

1.3 Automated Information Collection

When you visit our website, we automatically collect certain information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Cookies and tracking technologies (Google Analytics, Facebook Pixel, etc.)

2. How We Use Your Information

We use your data to:
✅ Process bookings and manage travel reservations.
✅ Provide customer support and respond to inquiries.
✅ Send booking confirmations, invoices, and travel itineraries.
✅ Improve our website, services, and user experience.
✅ Process payments securely via third-party payment gateways.
✅ Send marketing promotions (you can opt out anytime).
✅ Comply with legal and regulatory requirements.

3. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences.
  • Analyze site traffic (Google Analytics, Facebook Pixel).
  • Improve website performance and functionality.

You can disable cookies in your browser settings, but some website features may not function properly.

4. Data Sharing & Third Parties

We do not sell or rent your data. However, we may share your information with:

  • Travel service providers (hotels, airlines, tour operators) to process your bookings.
  • Payment processors (PayPal, Stripe) for secure transactions.
  • Legal authorities, if required by law or to prevent fraud.

5. Data Security & Protection

🔒 We implement strong security measures to protect your personal information:

  • SSL encryption for secure transactions.
  • Firewalls and anti-fraud measures.
  • Restricted access to sensitive data.

While we take precautions, no online transaction is 100% secure. Always use strong passwords and avoid sharing personal details via unsecured channels.

6. Your Rights & Choices

You have the right to:
✅ Access, update, or delete your data.
✅ Opt-out of marketing communications.
✅ Request a copy of your stored information.
✅ Withdraw consent for specific data processing.

To exercise these rights, contact us at info@alrawitravels.com

7. Third-Party Links

Our website may contain links to third-party sites (e.g., partner hotels and airlines). We are not responsible for their privacy practices, so we recommend reviewing their policies.

8. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For any privacy-related questions or requests, contact us at:

📍 Al Rawi Travel and Tourism L.L.C
📧 info@alrawitravels.com
📞 +971 56 440 6056 
🌐 www.alrawitravels.com